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ReunionHall.org
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Twitter.com support…weeks instead of hours.

This is the status of my ticket with Twitter.com…

Eight days BEFORE assigning the ticket to an customer support analyst/agent is ludicrous.  Imagine if they had the agents answering phones and the automatic call distribution (ACD) system kept looping with “Awaiting the next available agent.  Your wait time is…8 days!”

--   Reunion Hall, the FREE classmate reunion site  Twittering @ http://twitter.com/reunionhallorg   Home @ http://ReunionHall.org - - Open 7x24!

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This entry was posted on Friday, March 20th, 2009 at 3:29 pm and is filed under Computing on the 'Net, Customer Support, What?. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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