Twitter.com support…weeks instead of hours.
Posted in Computing on the 'Net, Customer Support, What? on March 20th, 2009 This is the status of my ticket with Twitter.com…
Eight days BEFORE assigning the ticket to an customer support analyst/agent is ludicrous. Imagine if they had the agents answering phones and the automatic call distribution (ACD) system kept looping with “Awaiting the next available agent. Your wait time is…8 days!”
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