Robert’s Rants & Rationalizations

I signed-up with HostGator.com at 2:25pm, Friday (8/17/07). I used PayPal to pay my first month’s fee. I’ve been a user of PayPal for over five years (is it closer to eight?) I provide an existing domain name and select the option that states that I will supply the nameservers to point to Hostgator’s nameservers.

Five minutes later, I receive an email from HostGator..
“Notification of a Pending eCheck Payment Received”

That’s a major flag…WHY??? I signed into DreamHost (back in 2004) and had my site setup, emailed my account information all within minutes!

I used the link in the 2:31pm PST email about the open ticket regarding my pending authorization of my account payment. I wrote a reply that I was going to try to find a way to pay with my credit card and if I can’t, I’ll cancel my account.

I found my online invoice, found the link to pay and paid with my credit card. This happed at 6:30pm. My receipt email is stamped at 6:31pm.

William in HostGator Sales emailed me at thirty minutes later to state that my eCheck cleared. eCheck? I immediately replied to get a clarification on the status of my payments, the echeck and my credit card. Are there two payments, now, or what?

It’s 7:30pm, and I am still waiting for 1) a response, and 2) my account information which I’m supposed to get when the payment goes through (one hour ago)!

Updates to Come!

By 8pm PST, I was chatting online with support and they resent the account setup info. I now have to follow up with ‘Sales’ about the paypal and the credit card charges. Support only shows one charge.

This entry was posted on Friday, August 17th, 2007 at 6:31 pm and is filed under Computing on the 'Net, Customer Support. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.