GeoTrust? Well, their support isn’t responding, either.
I am a Geotrust customer for the past two years, and paid for another three! I go to their website and find their support section and get their address, support@geotrust.com. I sent my first March 24 and my fourth today, April 11, my latest because the previous three have not generated a reply, NOT EVEN AN AUTOMATED RESPONSE!
How bad is that?
That is bad, real bad.
Although an automated response (autoresponder) is good, another rant is PHPIzabi that has an auto responder on one of their support domain addresses, BUT THEY NEVER FOLLOW-UP when their email states…
“From: feedback@realitymedias.com
Subject: Re: Message to Real!ty Medias
This automatic message confirm that we received your email to Real!ty Medias. Please be informed that we are open from Tuesday to Friday from 9AM to 5PM -05:00 GMT Eastern time. We will review your query within the next 7 (seven) business days.
Orders for R!M software are proceeded automatically by our servers and are subject to security delays from 1 to 12 days, depending on the payment method, payment gateway and on your status on that gateway. You will receive periodical notification from the system along the process.
Kind regards
Real!ty Medias”
It’s just wrong to have a support address and no one is there or someone is there and they don’t respond!
Well, another method to get their attention is to send the lengthy emails to their fax machine during off hours!
